If a screen prompts you to make your printer the default printer, click Yes. If a screen prompts you to turn on printer updates, click Yes.

If there is a connection problem, follow the instructions in HP Print and Scan Doctor. If your printer is not in the list, turn it off and on and then click Retry. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

Run HPPSdr.exe from the download location on your computer. Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

This could also be a driver issue/settings issue, but let me know if printing alignment page fixes it. The printer prints an alignment page and an alignment window opens.įollow the on-screen instructions to complete the alignment, and then click Done. On the HP Printer Assistant window, click Maintain Your Printer.Ĭlick the Device Services tab, and then click Align Cartridges. Search Window for HP, and then click your printer name from the list of results. Look for and install any available firmware updates.įor more information, go to Updating or Upgrading Printer Firmware. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer.

Business PCs, Workstations and Point of Sale Systemsĭownload available firmware updates from the HP website.

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