To make using Windows easier on MacBook Air, I decided to remap the keyboard with the help of keyboard remapping software. When running Windows on Mac using Boot Camp, we need to use the Fn + Shift + F11 hotkey to take the snapshot of the full screen and use Fn + Shift + Alt + F11 to take snap of an active window, meaning taking snapshots of the full screen or active window isn’t as easy as on a keyboard designed for Windows. This reply may help someone else if you already solved your problems.The other issue with Mac keyboards is that there is no dedicated Print key to quickly take snapshots unlike Windows keyboards. still a great keyboard at a great price in my opinion. There is also a great deal on the older White RGB RK100 for $56. It is currently only on this RK98 model though. If your keyboard died, I highly recommend looking to see if they are still offering the 30% off coupon. I scored the new and improved RK98 on Amazon for 30% off which put it at $56 as opposed to $80. I plug my trackball dongle in one port and a small USB fan in the other keyboard USB port in the warmer weather. Personally, I like to stay in the Hardwired connection mode because that causes the two extra USB ports to work. Once I've set the colors to my liking, the keyboard remembers them and I can use Bluetooth or the Dongle to connect. I only use the software to set the RGB colors and I prefer a steady solid color. I believe there is a Mac version too, but have not looked for it. It changes the mapping in the Windows Registry. On a side note, I don't use the software to do any keymapping (I've moved a couple of keys around), I remap with a simple free program called SharpKeys. I'm currently using V3.9 20220713 and it works great on an RK100, the new RK100Pro, and the new RK98. I've had no problems connecting the keyboard and software as long as I followed those instructions. My newer models don't even stop at the Connected Device screen as the RK100 does. Then, performance depends on your keyboard model and whether its firmware is up to date.

Hopefully, you got your issues worked out by now, but you can't connect to the software unless you are using a direct cable and have the switch set to 'Off'.

Sharpkeys 39 software